Extremely unprofessional retailer and very rude staff. They had items in stock on the website. Happily took my order/money but a month later only partial order arrived. Called 5 times and emailed 3 times. (Seems like a common theme reading other reviews) Each time having to wait 30-60 mins in a queue. They expect you to keep wasting your time and calling them to chase order as they won’t respond to emails. On last call an extremely rude representative got into an argument with me accusing me that “I don’t care their team is off”. With all due respect, I have a job to do and have already waited a month. She refused to log a complaint, refused to process a refund straight away and refused to transfer me to a manager. I would highly recommend everyone stay away from such a cowboy setup and go with a more professional outfit that have a modicum of ethics and higher level of customer service about them. As a last resort I have now escalated this matter to Trading Standards. If I could give 0 stars I would. I am not in the habit of leaving reviews however I felt the need to leave this in order to save others from the Trouble I went through.