Returns at Bellacore are a nightmare. You will need an authorization from them to return something. I received a broken chandelier and there were a bunch of emails back and forth. They also don’t respond quickly, they will take several days to respond to each email. I had to take several pictures of the broken chandeliers before they decided to give me an authorization to return. It’s been over a week, and they still haven’t sent me a replacement. I called them and they don’t know what’s going on with the shipment. This is the last time I will purchase something from Bellacore, what a nightmare.