I love Bellami hair but I’m upset about my last purchase. I sent a email to customer service but no one has yet to reply . My client has been using the same color tape ins for a couple of years . She currently went on vacation. She didn’t get her hair wet in ether the pool , ocean or shower . She wore her hair in a bun and protected her face with a baseball cap . Yet the blond in her extentions turned a reddish rose gold orangey color . A color i could never get her natural hair to match nor did i want to . I clarified shampoo many times . Nothing … i had no choice but to lighten it with lighter.. which made them an ugly yellow blond .. this is when i reached out to customer service to ask for guidance for the next step . No one reached out . I had no choice but to tone because it was unwearable . It came out decent but now i have a very unhappy client who doesn’t want to pay for more hair so i had to discount my fee just to satisfy her . Plus her brand new hair looks fried . Very disappointing