0 stars for Customer Service, if that were possible. Clothing item very nice, but did not fit right and wanted to return. No paperwork included in parcel. Emailed Customer Service and advised to use returns forms from parcel. None included so rang Customer Services. Woman sounded like she couldn't be bothered. Said they would email me returns slip and pro forma invoice, but never happened. Emailed Customer Service to request again, and no response. Shame as clothes are nice, but will never order from Benetton again. The below bad reviews should put anyone off. I wish I had seen them before.