So many things....but my advice is, do not use them! first of all, despite them saying they have a webpage, it doesn't exist. that should raise alarm bells! the company name is very difficult to get information from as it keeps going to Berkeley law, and they even say they are NOT Berkely legal, s obviously there have been problems of this sort in the past The company never mentioned they were just a broker as I found them on a conveyancing website, (conveyancing index), their name even sounds like a law firm. they refused my request of having no searches done, or at least I still had to pay £100 pounds. They then transferred me to a conveyancing company but this company had not been informed of me and so despite all emails being sent to them nothing happened. This lasted 4 weeks despite many attempts at emailing Jane Green nothing happened!! The proper conveyancing company still charged me the full amount despite assurances that the deposit paid to Berkeley, although it was not a deposit, would be taken off the final bill.