The rudest customer service I’ve ever experienced. And from the owner no less. I called the store to ask a few questions about a Japanese knife I was interested in buying. I said to the woman who answered that I’d like to speak to someone who knows a lot about that particular knife since I have quite a few questions. She barked, “What’s your question?” I repeated that I have a few questions that I’d like to ask someone who knows the knife well. She asked snarkily, “What makes you think I don’t know a lot about this knife?” I explained that I don’t presume to know whether she knows much about the knife, and if she does, then I’m fine talking to her. She smirked and said she was offended. Then she told me she’s the store owner and that what I said was very rude. She has a real chip on her shoulder. I feel sorry for the people who have to work with her - a snowflake who looks for offense and finds it everywhere. I ended up buying the knife for much cheaper from a very respected Canadian store - Knifewear. The Knifewear people I spoke to were wonderful. They answered all my questions and were extremely friendly and professional, unlike Bernal Cutlery.