I came across the Bertie & Jack stall at Bath Christmas market last year and it stayed in my mind. I found the perfect design for my niece and her boyfriend's Christmas gift for this year. I had a query so made contact and received a very prompt reply from Ellen. She could not have been more helpful. I placed the order and am absolutely delighted; the choice of cut-outs and backgrounds ensured a perfectly personalised gift. The parcel was well packaged and arrived quickly. I can't wait to give my gift on Christmas Day. Thank you Bertie & Jack and Ellen for a great personal service and great product. My review exceeds Very Good you are Excellent.