I recently used Best Rate Removal in a recent house move. Jack on the phone was always very courteous and answered all my queries. Due to issues with completion dates up the chain, we had to move our belongings into storage for a few days. Jack was helpful in making sure our ever changing demands were accommodated. The services was booked for packing the day before removal. The packing team was very good. Efficient, friendly and took great care packing our belongings. First hick up come half way through the day with the team running out of boxes so had to leave and arrange an earlier start the next day for extra packing and removal. Come the next day, the team did not actually arrive any earlier the next day as promised. I think they had traffic issues as you'd expect around the London area during rush our. The team moved all our belongings out by the afternoon literally minutes before we got the call from our agent the buyer was ready for the keys. There was a slight miscommunication at the end where the team thought i'd arranged personal storage but it was actually arranged via their company. A quick call to the office did resolve this. Come unpacking day, the team arrived in good time and did a reasonable job. Things were unloaded quickly. It's a shame the foreman we had on packing days was not longer with us and we had a new one. This resulted in a lot of questions of where things went, which rooms the boxes belong in etc as he was not familiar with the labelling etc. We found a lot of boxes in the wrong place to be fair, mostly between the loft and garage. Not the end of the world but annoying the less. A couple of things went missing...our baby gate adaptor was lost which a quick visit to the shop was needed. We were reimbursed without complaint. The bolts to my wife's jewellery cabinet was missing. Again, i had to buy some bolts as a bodge job fix but it worked. I was reimbursed again. My wife did discover some broken makeup pallettes but these were reported too late (1 week window). Another annoying issue, we were not delivered out hoover as it was let at the storage place in error. Given we were in a new house, not having a hoover was a pain. It was delivered to us a week later. Overall, would I use the team again? Unfortunately I would not and would take a chance in trying out someone else. Would I recommend them? Only if others were well aware of the issues I experienced and they were happy with it.