We.had the exact same experience as everyone else, apparently. Best airfares site showed a great price for roundtrip tickets, so we attempted to book online. Received an email saying they needed to speak with us regarding our booking, so i called the number in the email..the number was for Best Airfares voicemail, which was of course, full. So I then tried calling the number listed on the emailed confirmation..on a side note, the email confirmation was just a reiteration of the orginal order and stated vety clearly that " no tickets had been purchaed". Back to the story...was able to reach an agen, who transferred me to another agent who could help me, supposedly. The agent was a male named Joy (insert giant eyeroll) who booked the flights, then told me there were restrictions associated with the flight. The restrictions being that the ticktes could not be cancelled (ok), there was no carryon luggage allowed (odd), and no luggage could be checked (deal breaker). At this point I.stated, hold the fort, why can't we check any bags? Was given a lame excuse that this was a promotional deal and the airlines wouldnt alliw it, to which I replied, no deal and asked that our order be cancelled. Joy restated that i couldnt cancel, so i asked to speak with his supervisor or a manager. Was on hold for 10 min and noone ever came on the line. So I called back...was told we couldnt cancel, i said that I beg to differ and gave them a choice, either cancel the order or I would contact the bank/ credit card company and have them refuse the charges. In addition, i will contact the BBB, the attorney general, my attorney, and anyone else who will lusten regarding their fraudulent and unethical business practices. So far, no charges have shown up, but its only been 12 hrs since i last spoke with them.