Was told that my ticket's "cabin" (aka class) wouldn't allow for a carry-on or personal item. If I wanted that I need to upgrade tickets. No mention on their website about such conditions. The travel agent (supposedly "Rhett Buttler") was very rude and argued with me. I contacted American Airlines (who the tickets would be for) - both their website and a representative confirmed that ALL cabins allowed for a carry-on and a personal item. I called Best Airfares back and was transferred to the same agent. I told him what I learned and wanted to proceed with purchasing the ticket. He said he'd take care of it. I then received an email saying my boarding pass would be sent 24-hours prior to departure, but haven't received a ticket. I then checked with AA and my reservation had been canceled. I've called Best Airfares back and asked to speak with a supervisor, but was told it would be 3-4 hours before I would be called back.