This is a scam. I received voice mails within a day of purchasing this ticket saying they did not want me to have trouble at the airport. They also sent an email saying the same. I responded to the email that I wanted the issue in writing, please let me know what is going on. They did not respond. I sent 2 more emails over the next week asking what was going on. No reply. When I called, they said that the ticket that I bought for $385 had a waiting list, and I could upgrade for over $1000. I said I did not want to do this, please cancel the purchase. They said they would need to charge me the original price as a cancellation fee. She seemed eager to get me to ask her to cancel it - then she could charge me. I asked why I would need to pay to cancel a ticket that did not exist - how can you "buy" a waiting list ticket? She said that they already prepared the fare, and that I would be charged - even though it had not been charged to my credit card yet. She said that they could do this because I did not answer the phone when they called, like it was my fault. As I said, I had sent 3 emails that they did not respond to. I asked the name and id number of the person who I was talking to - she said she could not provide that information. When I pressed, she told me that her name was Amber Green and that she had told me already, which she had not. Not sure that was her real name. I had to cancel my credit card. The low prices on best ticket fare are too good to be true. Do not buy them. This cost me time, and the ticket prices went up, so it ended up costing me money as well.