I was quite pleased with my dealings with Best at Flooring although I did have to chase up as to whether or not my Karndean flooring had arrived as my understanding was that I would be contacted as soon as it had. I ordered £1111.00 worth of Karndean Palio Clic Arezzo flooring. As usual it did not live up to my expectations. We've had trouble with it in the past and only ordered it so we could run through from our dining room that had it through into the lounge. Not only was the shade different which we would be a risk given we've had the dining room flooring for two years now but it was a different thickness as the new flooring did not have the foam backing as the dining room floor so the new planks look cheaper and we had to fir a floor strip between the two rooms s a consequence which was very disappointing. However, there was also some damage to the planks which our floor fitter managed to work around when fitting. We did however, notice what we though were dirt marks, small black spots on three of the planks that had been laid. I cannot get them off as they seem to be some kind of ink possibly from the manufacturing process. I'll be interested to hear Best at Floorings response to this. Kind regards. Mike Barr