Stayed in the 'Field edge' bungalow for 3 nights for my birthday. Prior to booking, we read the reviews as the weekend stay was NOT cheap. They mostly mentioned about how unclean the property is and people wouldn't return. Were not an overly fussy family, and knew we would be out most of the day on walks etc so continued to book our 3 night stay. Had a lovely stay, or though we do agree with reviews regarding not being clean- There were dead flys on the window seal, the bath had a dirty ring around it, bedding wasn't white and had marks on it and cutlery was still dirty from god knows when. However, we stayed the 3 nights, left the property after tidying up to then receive an email stating the company having taken and extra £42 from us for 'extra cleaning time'. They attached images of the bathroom bin with 1x food wrapper in it (isn't that what bins are for?!) And an oven tray with biscuits on (this was not ours) and said due to the images, they had to hire the cleaners for an extra 2 hours work, therefore £42 was charged to us for the extra cleaning. It's outrageous!! What we're they cleaning for 2 hours for this charge?! We are still trying to get our money back a month later, but keep getting fobbed off or not answering. How a company like this is allowing people to charge this much extra is a joke and I will definitely NOT be recommending the company to anyone at all. Stay away from this place, they take your money for no reason!!
Also, once the company have read this review, hurry up and get in touch and refund the money that was wrongly taken from us!
9 months ago
Best of Suffolk has a
1.7
average rating
from
47
reviews
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