We had two wonderful stays in Albion House in Southwold, but this year Best of Suffolk really dropped the ball. The house was filthy when we arrived, raisins stuck to the floor (which clearly hadn't been swept let alone mopped), high chair and table both covered in food. No soap in bathrooms, no spare bin bags. I spent the first hour our holiday cleaning & also trying to entertain a grumpy 2 year old while my husband unpacked. We wrote an email to best of Suffolk to complain and were promptly told unless we had photos there was nothing they could do in the way of compensation (essentially suggesting we were lying). This is after 3 years of no complaints and spending over £4.5k with them... Not only that, when we realised we'd left something at the property after our stay they said it would cost £30 to post plus any postal charges. What a joke... Very very disappointed.