Have to being enticed to book one of your cottages having seen the advert secure your booking for £20 we were very disappointed to learn that when we needed to cancel the booking due to a family tragedy we were liable to pay the full deposit of over £600. Although I conceded we were partly to blame as we did not fully read the terms and conditions it is quite obvious that best of Suffolk use this ploy and advertisement of securing a property for £20 in the hope that people do fall into the trap we did of taking the offer at face value. After explaining to Best of Suffolk the mistake we had made and that sadly we weren’t able to fulfil the holiday booking due to a family tragedy. They were incredibly unsympathetic and refused to do anything to help. We did suggest that if the property were not booked again on the dates we were meant to go that we would pay the full deposit, but if it was booked again, perhaps they would be able to waive the deposit fee rather than being paid twice on the property. Sadly the owners of Tinkers End would not agree to this and insisted that we pay the full amount despite there being three full months before we were meant to travel. In the past we have booked many cottages through best of Suffolk when it was a family run company. Since being taken over by Sykes cottages it appears that corporate greed has got the better of them. The customer service is appalling and it is near impossible to speak to an actual person. After being disconnected pressing numerous options, the only way I could speak to somebody was to pretend I had a property to let. Sadly having visited Aldeburgh many times and always using Best of Suffolk we would never use them again. The false advertisement is clearly very naughty and is there to mislead people as there is no way to secure a property for just £20 you will always be asked to pay the full deposit. Please avoid this company at all costs!