Awful company and non existent customer service. Don’t fall for the secure your holiday for £20 con that’s the permanent headline on their website. You can’t secure your holiday for this at all!! Yes it’s hidden somewhere in the T&C’s (over 100 of them) but the headline shouldn’t be allowed and says a lot about the morals of this company. It cost us over £660 when we thought we could hold the property and then confirm and pay later. Also shame on the owners of 3 Tinkers End who clearly agree with the scam so be carful of booking and staying there. And if you do want to speak to someone good luck. It’s as if they purposely don’t have any phone offering so people can’t give their opinion. We had used them prior to Sykes Cottages purchasing them and always found a lovely small helpful team. But wow how things have changed for the worst. AVOID AT ALL COSTS!!