Extremely disappointed. Out of pocket by over £400. Our holiday was cancelled by me five days before they decided to cancel all holidays due to Covid 19 outbreak. The total lack of empathy and flexibility from the owner who would not let us move the booking to another date forced me to cancel, so we lost a deposit of over £420. 5 days after I cancelled, the company said the owner had decided to let us change dates, funny that, probably because she was set to lose £1200. The dates however were not convenient for us so we were still not allowed a refund of deposit because 'they offered us a change of dates' irrespective of whether or not they are convenient to the paying customer! Then you look at their cancellation policy and every hurdle in the book is in there so you cant get your money back. Even if we'd taken out their Booking Protect Insurance they wont cover you for epidemic or natural disaster. Absolutely disgraceful. I'm glad I cancelled when I did as I was 6 days away from paying the whole remaining balance of £1200 and I dont think I'd have got this back!! Its all very well offering to change dates but if they're not convenient for you, be prepared to lose money due to circumstances completely beyond your control. They use FEEFO for their reviews and they're all 5 stars but they have control over that and another review on this site states they delete reviews that dont show them in a good light. Wish I'd found these reviews first.