Best of Suffolk , sadly NOT best any longer ! Had been a long standing customer up to these unpredicted times of COVID-19, £1200 of my money withheld, being told can only rebook same property! Can never talk to anyone, I have asked numerous times for the directors to contact me. Withholding my money to keep there business afloat through these scary times. When they receive VAT deferral till 2021, loans and rateable refunds. While I have no income and using my money for something I didn’t even cancel and couldn’t of been rented out to anyone else! Also google reviews that should be independent !!??? Mine had been taken off same with Feefo?!! Feel so let down and confused to why and how can a company treat you so bad? When they are receiving help from the government as a consumer we are treated so badly... shameful ! There are social groups currently with same grievance on same company...