I’m currently living in Germany and delivery times are between 2-4 days. I put my Christmas gift order on the 18th (at 2am which means it could be processed on the same day) and of course it didn’t arrive on Christmas. When contacted they said: we have a lot of work so be patient. Sorry but such an answer is unacceptable in all of the other industries. After 10 days since placing the order I write to them saying it still didn’t arrive, and their answer? They answer the next day that it was successfully delivered on the 29th of December. Well, the package is still not here. Worst customer service ever! Not going to bother to buy again having Zalando or Amazon as options.