We are using best secret for many years now but it seems that their service s d mainly client care culture has gone significantly down. I rarely post reviews but I was forced this time to do so since I have no response despite my several emails send to them. While I was patient enough to accept and understand the first mistake with my first, initial order, a second incident of sending me yet same wrong product twice is completely unacceptable. I had made it explicitly clear in my correspondence that they should exercise caution with the second order—an order I was forced to place and paid twice due to their own error—so that the correct order would finally be sent. Despite this, they repeated the same mistake, which only proves a lack of professionalism, carelessness, and a complete disregard for your customers. To make matters worse, the photo and product code on their website are most likely misleading, as they do not match the product actually being shipped. This shows an irresponsible and unprofessional approach, especially after I had already flagged these concerns for them to review and correct. Yet, it seems you they did not even bother to check or take any corrective action. This repeated failure has caused nothing but wasted time, unnecessary frustration, and total disappointment. Moreover the second wrong product has been returned days ago and yet no refund is received. The worst service and response ever experienced.