We've had a kitchen fitted last year and over the course of the year we noticed a few chips on the work surface - when we rang up to complain, I was told that it must have been my fault. If it had been one chip, I would understand but there are several and I as I have never done this before in my life (I am 40 now), I would say that it is very very unlikely I or my wife have done 7 or 8 this in just 1 year. The account number is b41332 if anyone would like to rectify this and recognise that this work surface has not been made to the standard it should have been. A couple of other minor problems -salesman told us that we would not need to have kitchen plastered after they took away old one. The plasterer we had said this was very strange and made some areas very awkward to plaster and should have been done in between. Salesman also never told me the APR rate. Thankfully, that was not a problem as we paid off straight away.