Our experience with Betta Living started well with a seemingly well informed salesman coming to our house. The follow up appointment with a surveyor was even better and he corrected some errors which the salesman had made. The bathrooms were delivered and it seemed that only the bath panel was incorrect. We let the office know and the right one was promised. The installation date was put back several times, but finally the work began on Tuesday, a day later than the 'final' date we were given. The fitters were pleasant, clean & tidy, helpful and skilled. They finished their work on Saturday and we transferred them their money. On living with the bathrooms for a couple of days, we noticed some small issues and contacted the fitters and the office to get the newly arrived bath panel and the snags dealt with. This is where the nightmare began. It is now 4 months since the bathrooms were 'finished' and despite calling almost daily to try to get things finished we are still no closer to this ideal than we were the day after the fitters left. The calls follow the same predictable format, where the office promise to contact the fitters and NOTHING HAPPENS. We are left with missing cupboard doors and an incorrect bath panel for 4 months (and counting) with no sign that we will ever see the fitters again. The bathrooms come with a ten year guarantee, but given our experience in getting them to finish the job in the first place, we have no faith that anything going wrong in the future will be dealt with at all, never mind satisfactorily. Fine materials and good workmanship let down by appalling customer service. I will not be using this company again.