Started out badly with a salesman from the retail side who wanted us to sign there and then and would not let us discuss it. Then got a lovely man from the trade side who spent time with us and showed us a great design we were happy with. We paid a deposit but had not seen the surveyor and wanted to make some changes. Was told this would cost £45 and I had not seen surveyor. Had emailed and received no response. This was of course incorrect. Surveyor came and we had to change oven as too small. Tried to collect next payment but forgot to tell us if you pay by card it costs 2% extra. Had to call them to pay once funds had been reallocated. Called first number on list we had be given no answer. Called second number to be told I had previously called the wrong number - the one they did not pick up. Was told when originally purchased kitchen business was slow and they wanted to get new business and have now been told I will be called in a week and then will take another 4-6 weeks to deliver. Getting worried now that this company is not as good as they sell themselves even in the showroom no one was present in one and in the girls were having a jolly. Will I ever see my kitchen and will the delivery be hitch free and not be marked. I think service went downhill as soon as we said we were using our own filter. I think if anything is damaged they will blame us. Think carefully before u buy,