Having read some of the reviews I think we may have had a lucky escape! We have recently moved and are in need of wardrobes. As we now live in a chalet bungalow the wardrobes need to be fitted into the slopes of the ceiling, hence our excursion to the showroom where the salesperson booked an appointment for someone to come out on Bank holiday Monday. Well lo and behold having rung on the Sunday to say that she would be with us the following day, she did not turn up. When I rang to find out what was going on the person on the phone said he would find out and get back to me. Needless to say that did not happen. I subsequently got a call from head office (I think) who wanted to know how it went. When I said no one had turned up he said he would ring me back which he duly did and arranged another appointment for 10 am and said he would give us £500 off for the inconvenience. I then had a call to confirm the appointment and when I said my husband would not be here she told me that we both needed to be there and re-arranged for 7pm this evening (8.9.15). I received a call from the Rep to say that she was in East London as she had just finished her current appointment and would not be here until much later. I said that would not be convenient and that I thought it better not to go ahead. She was extremely apologetic and at least she had the gumption to call and let us know. This does not bode well because if Bettaliving feel they can treat you with such disdain at such an early stage what hope is there should they actually get the job!!! Needless to say I would not recommend them especially having stayed in all day on bank holiday Monday just in case she turned up.