If you are referring to the bedroom stool that we ordered as an Add on we are not happy. The bedroom fitting was excellent and could not be faulted. We then ordered a bedroom stool to compliment our lovely new bedroom paid £95 pounds and have waited since 27th July for delivery. Received this week and have not bothered to assemble the quality of the uphstered seat is extremely poor and not acceptable. We phoned straight away and no one knew what to do. We phoned again and were told we could have a full refund but we would have to PAY TO RETURN IT. We have refused but been told unless we pay to post this back we will not be refunded. We have said this is Unacceptable and asked for someone to call back. They have failed to do so. To expect us to pay for return of sub standard goods contravenes the 'sale of goods act' and we will be pursuing our consumer rights . The bedroom purchase fitting and quality were all excellent. Your service fell down over the bedroom stool.