Our initial contact was extremely good from meeting with the designer to formalising the final measurements for our design both appointments were booked and arranged at our convenience. Unfortunately the fitter did not arrive on the due date because transport failed to deliver the materials. We were not informed until the morning of the fitting. A second appointment for fitting was made but the materials still hadn't arrived on site by the evening of the appointed day. Eventually after making yet another complaint and threatening to withdraw the order the materials arrived onsite at 7:30 am. One driver had been dispatched to deliver the materials by which time the Fitter had arrived whom kindly helped the driver unload. The Fitter did a superb job within the time constraints, but he was a contractor after all. Get your act together Betta living and manage your departments more effectively I lost 2 days pay from work as a result of your poor management. Denise Kind