Sales process - frustrating and "old-fashioned" Under pressure to place order immediately to take advantage of ridiculously high discounts; random calls to Manager to agree further discounts; all very rushed and got the overall design wrong. Survey process - excellent. Corrected the sales rep errors and spent the time necessary to get the design right. Very knowledgeable and willing to discuss ideas and alternatives to improve the purchase. Delivery process - excellent Quick delivery with dates agreed by phone and adhered to. All items off-loaded and placed in the room ready for the fitters. Fitting process - absolutely brilliant Skilled, tidy and first class-craftsmanship cannot fault at all. Payment process - unnecessarily longwinded. 4 stage process. Pay the sales rep a deposit. Pay for the materials prior to delivery. Pay the surveyor and pay the fitters. Overall This is the 2nd time I have used Betta Living and despite the tortuous sales and payment processes I would recommend them. They are not the cheapest but the quality of the goods and the fitting are well worth the extra money.