Hi I am Chris's mum who actually had the furniture fitted. I was very satisfied with the sales person who visited my home, the surveyor was okay and the fitter was superb. But the delivery aspect of your service was total rubbish and chaotic. I was told my order would be delivered on a particular day, I took the day off work and was then informed that the goods would not be delivered on that day at all, as the driver hadn't turned in. This was a Friday and the fitter was arriving on the Monday morning at 8.00 to start the job. I asked if the delivery could be made on the Saturday so that it would be in place for the fitter and was asked if 9.00 on the Saturday morning was okay with me, which was fine. I waited, and waited - 9.00, 10.00 - still no delivery. Phoned someone at 10.30 to ask where it was. 11.00 still no delivery and as I was due out to an appointment was leaving my house at 11.20 to be greeted by the delivery driver. Only ONE delivery person to unload my large order (my son and daughter in law actually helped unload) as we had an appointment at 12.00 - but we were still late for that appointment. Not good ! I was then out on the Saturday for the rest of the day. However, I received a phone call on my mobile at 3.30 from the delivery driver who said he had forgotten to deliver a full pallet of goods to my house and wondered if he could deliver it. As you can imagine I was NOT happy and told him that he couldn't and it would have to be delivered first thing on the Monday morning. WHAT A TOTAL SHAMBLES - this totally stressed me out. The fitter arrived promptly on the Monday morning, at 8.00, and was updated on the delivery situation. The fitter was your saving grace - he was superb - had there been any problems with this aspect of the job I would have sent in a complaint and requested compensation for the day I took off work to accept the delivery and then it didn't arrive. I was also on the verge of cancelling the whole order. Perhaps you should still consider some compensation for the shambles of two days Friday and Saturday 14th and 15th August. I await your comments. I can be contacted on email address linda.davies@trafford.gov.uk