The quality of the product itself was good, however, the procedure was a bit confusing. Payment procedure was ridiculous. We had to pay each person related to the process, first, the design consultant, second, the surveyor, third was betta living itself through the phone call, and the last was the fitter. Through these payment, we never had any type of receipt what so ever even though insisted that we needed VAT receipt. Finally the financial team sent us the VAT receipt but the actual amount on the receipt was the payment for Betta Living itself not the designing fee, surveyor's fee and fitting fee. One more disturbing thing was the fitter didn't take any rubbish at all even the saw dust. He put all the rubbish in the box and the plastic bag and left them in our garage. I just found out after he leave so nothing I can do but take all the rubbish to the tipping place by myself. As I mentioned the product itself was good but the service was not good enough for the money.