We ordered a kitchen from Betta Living in April 2015 and the total cost of approx £25,000. This has been a life-long ambition and has taken over 30 years to fund to get our ‘dream’ kitchen. Despite starting the fitting back in June, four months on; it is still far from complete and we have faced problem after problem and are therefore demanding FULL refund as the service we have received from ‘Betta Living’ is beyond acceptable. The issues are as follows (but not limited to): 1. Splashback We ordered the same kitchen we saw in the showroom including all fixtures and fittings. The splashback was to be placed behind the stove meaning it will be ok for use when cooking (heat, steam, gas etc). The splashback only lasted a day before a massive crack appeared. We have since been told it is mirror and not toughened glass; yet it has been approved for such use. As soon as the gas hob was turned on, it has sinced burned and melted the glass. Betta Living are refusing to accept blame and replace with a suitable option or refund all together so we can install our on. 2. Poor Fittings Some of the units were fitted but within a few weeks they have fallen/slipped off the wall due to poor fitting (broken or loose hinges) 3. Extractor Fan This has simply been ‘popped’ into place and no screws have been fitted in the holes to secure it to the ceiling/wall. This is a health hazard as it will fall of at the slightest tap. 4. Missing Pieces We have had numerous pieces of our order miss-placed and despite re-ordering, no one is available to come and fit them. Twice now, we were told deliveries would arrive in the morning meaning we have taken time off work and on both instances the deliveries arrived late at night (one after 9pm and the second after 6pm) – it is time we cannot get back from work. 5. Plinths Half the plinths are missing and the ones that were are not missing; they have simply been clicked on leaving exposed wood (and not the silk cream finish as per the show room). 6. AWOL kitchen fitters This by far is what has upset us the most. Our kitchen fitters were meant to come on Thursday 24 September. I and my brother had taken the day off work. We found out late morning that the fitters vehicle had been involved in a collision and they would come the next day. After 15 calls, we were eventually told by the main fitter that the vehicle has been sent back to the depot and he would be in touch to confirm his arrival time to complete the fitting on Friday 25 September. We have tried calling at least 50 times along with head office (who were not even aware a road collision had occurred) and the mobile phone has been disconnected... odd!? Did he simply just vanish off the face of the earth?? We have since spoken to Lenny who first informed us that no other fitters work in the south east region of the UK and we would need to find our own – WHAT!? How can one fitter be responsible for the whole of south east this is home to 80% of the UK’s population currently at 66 million people!? This is not what we have paid for and nor can we find or fund anyone to do this as it has taken up every last penny we had to fund a renovation project of this magnitude. When the order was initially placed in April we were bombarded non stop with phone calls for the measuring to take place despite telling the staff that the shell of the kitchen hadn’t even been built. We stuck to Betta Living’s payment terms and always paid on time and they were more than happy to take our money (life savings!) but since then it is us that are always calling and chasing them, rather than the other way around. I myself work in the service/hospitality industry and no would I ever get away with treating another human being like this – how would you react if this was your family home? Avoid at all cost in purchasing a 'Betta Living' kitchen as this was the worst decision we ever made!