The process and communication is pretty poor. The first contact that came around is really "the sales person". She was with us far too long (2hours) We knew exactly what we wanted, so could not understand why it was so long? The second contact, was the poor chap who had to interpret what the first person had "designed". This lovely chap had to start from scratch and did a very good job of dealing with my husband who was furious at having lost 2 hours of his life for nought. The communication is poor in terms of not telling us that the second and third contacts are sub contractors and don't always accept cheques. Number two preferred to be paid in cash and number three was cash or internet banking? Communicate this fact with your customers please! The company do not remove all the off cuts and surplus building materials either.......it's in the contract apparently? Number Three wanted the bedroom completely emptied as he needed as much room as possible to work in and our bedroom is not big. There is no method or planning on delivery. This would be helpful to the fitter as the bits he needed first were at the bottom of the pile. We live in a 1 bedroom open plan house. There was not a lot of room for him to manoeuvre around all our worldly possessions. Anyway, he managed to do a great job despite the very cramped conditions. Despite the positive outcome, we will not be using Betta Living for our bathroom or kitchen as we don't feel the business has the customers needs at the top of their list. There are too many people involved in the process and five payments gets a bit tedious and unnecessary. I should not have to pay my council to collect the off cuts and excess materials, that should be removed by Betta Living. Thank you to the young man who travelled to us from Leicestershire to ensure we got what we really wanted and to H for the lovely wardrobe he built us.