From start to finish was not good!, we ordered a made to measure fitted wardrobe costing nearly £2000 on the understanding the items could be supplied and fitted on a Saturday, we awaited a phone call from the delivery/fitting department, I had to chase them up and they told me i had supplied them with the incorrect phone number which was wrong - the correct phone numbers were on the paperwork! it was then decided it was an internal mistake from the invoice, they rang and told us all parts and fitting can only be delivered/fitted on a week day! After telling the staff on the phone I was not happy as I was effectivley missold fhey later came back and said if they could find a fitter they could fit on a Saturday although my wife still had to take a day off work to take delivery. A fitter eventually came and within half an hour went as he said parts were delivered damaged! The next week another fitter came and he fitted the wardrobe. He also advised that parts were damaged (the internal drawer unit) but that he could turn it round and hide the damage. After he left we noticed that he had damaged the ceiling and walls of our new house! He also left ALL the rubbish including damaged items outside our front door in our porch and we had to move it before we could get out. The doors are soft close but the doors do not really close properly and have to be pushed shut but to be honest i would not trust Betta Living to come and adjust the doors! I have not complained about this experience with Betta Living before as i can see no point as they would not repaint my new house ceiling and wall! All in all not happy and I would not recommend your company nor use you again. Th girl on the phone who arranged the Saturday fitting was the only person we came in contact with who was friendly and helpful throughout and appeared to go out of her way to help us. We have no complaints about her but overall the service was poor and less than expected.
9 years ago
Betta Living has a
3.3
average rating
from
882
reviews
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