Absolutely disgusted with their services. Spent £7,500 for a new wet room. Water leaked down stairs, called them in May 2015 to fix, it's now the middle of October, and they haven't done a thing. I have had to do all the chasing, making sure materials got here for the fitter to install ( that took 5 months), they said they would have a fitter in, gave me a week commencing date ..... and shockingly, no one has turned up. Not even a call, even though I rang and emailed them to try and get a confirmation. Whilst the products may look good, they simply use subbies to get the work done, and charge you a huge mark up, which is fine, as long as they take responsibility when it goes wrong. Would never use them again, and wouldn't recommend them either. Six months now, and still counting till they actually fix this!!!!