I'm nearly two weeks into an installation. I've not had a kitchen or fresh water from the mains (we only have water in toilets at the moment which are not fed directly from the mains). My current estimate is that I won't have a new kitchen (or mains fed drinking water) for at least 4 - 5 weeks in total. It all started in April when I ordered a kitchen from my shiny new Next superstore. The 'expert' designer managed to design a "pop up" extractor immediately above two ovens, so it wouldn't disapear into the worktop as planned. It took me a month sever "no shows" from designers and a cancellation notice to convince them it was wrong. Their area manager "begged" us to reinstate the order, guaranteeing a "first class" installation. Roll forward to October. After checking with the "top" surveyor and the "expert" designer that we would get the doors we were shown, the doors that were delivered were not as expected. These are the most expensive doors as we were told that that was the only way we could get the design we wanted. Transpires that we can't have the design we wanted so we are stuck with these doors, which incidentally are identical to a much cheaper range. When I queried this I was told by Betta Living that the cheaper doors are liable "chip" and "warp" and we should stick with what we have. Take from that what you will. Kitchen was also delivered with a damaged unit. Fitters did a few hours work over two days and then could do no more. The delivery driver reported the damaged unit on the Monday and said the replacement should arrive by Tuesday or Wednesday latest. After 11 non-returned calls I was eventually told the notification reached the factory on Thursday. Got a call on Friday to organise delivery for Monday. I was a tad irrittated by this and the broken unit was delivered on Saturday morning. Fitter turned up Monday morning, did another two hours work and left. Called the worktop template guys to organise the "templating". Was told they would do the work on Wednesday. Waited in all day to be told they weren't coming and that we "weren't in the system". They have now promised to turn up Thursday. Apparently there's a 7-10 day wait for the worktops. Then we need to get the fitters back to install the rest of the units (if they're not too busy), complete the tiling, final fix stuff. Incidentally, the fitter mentioned that the kitchen as designed wouldn't work with the hob and "pop up" extractor we had ordered because the worktop wasn't deep enough. The fitter adjusted the design slightly and said it "should be okay" but there is still some doubt. I guess we'll find out tomorrow. Bottom line is the website promise "We're not happy until your'e happy" is optimistic at best. It seems they are happy not to return calls and leave customers without a kitchen for weeks. Take great care when working with your designer, just double check that the design will work. Take a picture of everything you are shown too. The fitters seem okay but seem to spend most of their time flitting between various unfinished kitchen installations. I'll update this when the kitchen is finished properly. At the moment I really wish I'd cancelled the order when I had the chance. The service guarantee meant nothing. They were very quick to phone and chase for payment (everything up-front, so I don't have that leverage). I'm writing this review because I got an email saying they valued my opinion!