the finished product is excellent..changed the bedroom significantly..we love it. the initial visit by sales was lengthy, however all of our needs with regards to bedroom where discussed and met. however, when the surveyor visited it soon became apparent that we could not have the design that was agreed upon, considering i was not at this appointment as i was at work i had to discuss over the phone with the surveyor and my husband. this was a nightmare, and i felt let down by it, i would have rearranged however, it would have incurred an extra fee!! so i had to agree to a new design that i had not seen!