Firstly, they tell you that they are one of the fastest suppliers at installing kitchen when they come round for the sales quote, they took 3 weeks longer than the past 2 kitchens I've installed, so, I can't agree with that. They are expensive, I spend 2k more than my last kitchen, and this was for less kitchen whilst they had a 60% off sale, so you'd be wise to shop around. My main gripe though is the communication, poor customer care and indifference to the fact they actually cost me money. I booked time off work and they called at 10pm the night before they were due to tell me they weren't going to come on the Wednesday as planned. Then, on the Wednesday night, again late at night, they turned up at my house to tell me they would not be coming on the Thursday either, so thats 2 additional days of work that I lost. I'm self employed and it's nearly xmas, that £600 I am now out of pocket and because I then had to take additional days off I lost my client, and still no kitchen. Meanwhile, we have no kitchen, so we living off take aways which is really expensive. Finally they turn up on the Friday and Saturday, and finish the job on the Monday, so I had to cancel my weekend plans. Better living seemed totally un-phased by this, so I can assume it's a common happening. They also offered no financial compensation to the loss of earnings they inflicted upon me. Their kitchen range is limited, their customer care is poor and they cost me around £650 through take aways and loss of earnings and offered no compensation. Great. Merry Xmas.