I recently purchased a kitchen from Betta Living, and it has been the most awful experience I have ever had to deal with. There was not one single thing that went right on this job. Not only did nothing go right, but then when I tried to complain, no one got back to me although I was assured twice after chasing my own complaint that someone would come back to me. Their kitchen division is unprofessional, unhelpful and flat out rude. I could write an essay on everything that went wrong however I will outline a “short” list. - Very unhelpful pre-deliver service. None of my questions were answered by the “project manager” which basically doesn’t exist - Surveyors visit got cancelled twice after having booked in the appointment weeks in advance - Job got delayed (which was not the problem) but it was how they communicated it to me which was appalling, rude and condescending - Fitter refused to take the kitchen to the hippo bag so we had to do this ourselves - Although a surveyor had come to our property before the fitting and confirmed that all aspects of the kitchen design would work, the ventilation shaft didn’t fit. Instead of being helpful and taking an initiative to help I received multiple responses of “this is your problem” from the “projects team” - The job was “finished” with holes in the walls, plaster ripped off, extractor shaft exposed. The Betta Living sales team sell you this new shiny vision of a kitchen: DO NOT BELIEVE THEM! The job is left in a huge mess and you will have to contract other people to come and finish it for you! - And then to top it off, when you complain, no one comes back to you, no one acknowledges the poor customer service and you have to chase up your own complaint multiple times Anyone who is looking for a kitchen, do not buy from here! Although the products are high quality and look very nice, the hassle and the cost is not worth it! For the price you pay you expect top service, and the kitchen department at Betta Living are NOT able to deliver this.