My experience of having a whole new bathroom fitted was poor from start to finish. There was the hard sell to sign up there and then to take advantage of the special deal. I was then assured it would take 2 weeks to completion as i had deadlines for university course to work on. I moved out so that the fitters would have free reign. The job was near 5 weeks to finish, the main reason being that the fitter was travelling > 4 hrs per day and by his own admission only able to work a couple of hours a day. Although it was finished to a reasonable standard eventually i was bitterly disappointed by the way i was treated as a customer. A year on and the shower tray cracked right down the middle, a week after reporting it and daily phone calls to customer service, they eventually sent a fitter out to me. I explained on the phone that the shower tray was cracked - i could feel it underfoot- and would need a new one. What happened? the fitter arrived, took one look at it and said it was cracked and i would need a new one. He managed to temporarily fix it and i must say he was extremely helpful. A week later a new shower tray arrived, this has now been in my living room for 3 and a half weeks! I have not been able to get through to customer services, always on hold for more than 10 minutes and not able to speak to anyone. i have left comments on their facebook page, with replies that someone will get back to me. I am sorry to say that this company has learnt nothing about customer care, their advisors speak over you when you are trying to discuss your issue and never take on board feedback. I am still waiting for someone to let me know when they will replace my shower tray 6 weeks after reporting it........... I am looking to have a new kitchen and fitted wardrobes installed but there is not a chance on this planet i will use Bettaliving. There is a lot of work to be done here around customer satisfaction and commitment to service. CH B47535