The work it's self is up to a high standard but the customer service is quite poor. My en-suite started to be installed in June, this work started 2 days late from the agreed date which wouldn't be so bad had I not already waited 8 weeks from the initial design stage. The plastering was very poor and had to be redone, this being done after I had already painted so I had to paint twice over. The 3 spot lights I supplied myself from Ikea still don't work all the time, the electrician has been back out to look at them but there's nothing more he can do. I not intend to get an independent electrician to look at the lights and claim back of Betta Living should it be an installation fault (which I suspect which the lights being brand new). Now we are in December and it's 6 months since installation, I'm still don't have a fully functional en-suite. I paid Betta Living just short of £7000, I could have saved myself at least £2000 of that and project managed it myself. You think your paying that bit more for a number one customer service where all the minor detail will be dealt with, clearly not. Would I recommend this company to friends, no. Would I recommend this company to enemies, no. Would I use this company again, no unless it was a last resort and rogue traders were fully booked.