This review is about the "aftercare" only or not as it seems. The rest maybe for another time as time is short.The first week of July we sent Betta Living photos of the issues that needed to be put right in the bathroom, 1 week later we received the replacements, So I called them to arrange someone to do the job, they told me the earliest slot was in a months time. After 3 weeks I had a funny feeling so to speak, so I though I would call them just to confirm they were coming the following week, only to be told they had no such booking in their diary, but they would get the person "with the diary"to call me to rebook it as that day is no longer available. a day passed,no phone call, so then I called them again, sorry they said, again said they would get that someone to call me back. NO again no call. Called again the women booked me straight in (strange why they didn't just do it before). But no-one turned up. Nearly every day since then I have been wasting my time calling and recalling after no call backs and 10 no turn ups with quite frankly rubbish excuses, they are to busy taking more and more jobs and not looking after their customers. My question is what good is the warranty if at this rate its going to run out before they lift a finger. Shocking service really should be disappointed, especially when you pay such a premium.