On the good side, the fitters were polite and efficient and did a great job, the kitchen really looks the part. However, the appliances are a bit disappointing, to the extent of getting an engineer in to look at them. The dishwasher doesn't dry the contents, and if you put plates in a rack (which is meant for plates) that sits at the front by the door, the little flap to drop the wash tablet cannot open! It is also quite noisy. The oven and grill doors don't drop to 90 degrees so you cant use them as a holding shelf to look at stuff out of the oven, and the top oven has no shelf which it should do. The fridge freezer was set too high and the top shelves are unreachable but this is being rectified. However, the freezer is extremely small and holds about half of what my old one (also a 70/30) held. It is very disappointing. I understand that you could argue that I should have found out more when the sales consultant was here, but you cant always think of everything, and I think it should be the job of the consultant to point out all capacities and workings of appliances in detail. I did ask about the height of the oven (as its a higher built in one) but didn't ask about the freezer capacity as I thought it would be similar to my old one. My last point is about the rubbish and mess left by the fitters. I realise now that I signed to say that they would take nothing, and it was pointed out to me previously that they wouldn't take the old kitchen units away, but I wasn't really aware that they wouldn't take all the packaging, and off cuts and spare panels etc from the new fit. I think that Betta living should firstly point that out more strongly, but also offer a service to take away the new fit waste that the customer pays for. On a £10K kitchen, I wouldn't have minded paying £150 or so to have it all taken away. I know this is similar to getting a skip but if Betta living could take on the ordering of it and organise the actual manual handling of waste, it would be of great benefit to most customers Im sure. The fitters also made a real mess of the drive, it was (and still is) covered in sawdust. I understand this isn't an easy way past this, but maybe some kind of plastic covering over the drive which can be folded up at the end would save a lot of time in clearing up wet mulchy sawdust later. All in all, the kitchen looks great but the functionality of it is let down somewhat by the quality of appliances. I would have been willing to pay more for better quality and capacity.