Although very pleased with the quality of the kitchen, I was disappointed with the service received. The initial designer gave us incorrect information, which was picked up by the surveyor. The surveyor failed to notice pipework for the boiler would prevent a particular set of drawers being fitted, resulting in delivery of a unit which we could not use. This was picked up by the fitters. We had to order another door instead, which I was informed would take up to 10 days. We also experienced delays to getting a date for the kitchen to be fitted, as they could not get the Bosch hob I had ordered. Which was strange as I could have bought one in Currys over the counter. I had been expecting the kitchen to be fitted prior to Christmas, but obviously this did not happen. They did suggest fitting it without the hob, but this would have meant I would be leaving a disabled tenant with no means of cooking, except for the oven. When the kitchen was delivered, there was a pallet missing - fortunately this arrived the next day, whilst the kitchen fitters were there. The fitters were excellent, and worked quickly and efficiently in difficult circumstances. Still waiting for the door - once it arrives, the fitters will come back. In the meantime, we have a gaping hole.