Very thorough from start to finish. Designer and surveyor spent hours with us going through everything to make sure it was right for us. We wanted our 2 bedrooms doing very quickly as we have our second child on the way and needed everything done to be able to get ready for their arrival next month. Andy our designer put us down as an ASAP and advised it would all be done within 4 weeks, and it took about 3 weeks from having the survey done to having the furniture delivered so was well in time. All staff we've dealt with over the process have been very friendly and helpful and kept us up to date. Very happy with the service and the furniture looks brilliant, just what we wanted. Wouldn't hesitate to use betta living again and we will certainly be recommending to friends & family. Thank you betta living!