Having used Better Living in the past, we were unaware that they now charge the customer to dispose of the packaging and wood cut for the installation (salesman did not mention this to us)We told the surveyor that the price £6k should include this and he told us he would make the adjustment when the time came to dispose the rubbish. I was told I would initially have to pay and look to be reimbursed. The. Hippo bag wasn't big enough that they recommend to order and I had to dispose of all the extra cardboard, which unknown to me was full of sawdust! The sawdust went everywhere in the car and I had to take the vehicle to be valeted. I explained this to Better Living, this is unacceptable after spending a huge amount of money for me to run around and get rid of the rubbish! This has taken away from the experience of the whole bedroom refurbishment. When a customer spends a significant amount of money they expect a start to end finish job. Having chased the cost of the Hippo bag and cost to get my car valeted I am now told this wasn't agreed....I also had to chase up a refund for the TV that I had to provide as the one they sold to us was discontinued, the job was finished over a month ago. I have to wait another week for this money! I would say to any potential customer a good company is one that offers you a start to finish experience. The after service care Is poor and there's no excuse for treating a customer, let a lone a returning one in such an appalling way. I did give them the opportunity to put this right and call me back to advise of the outcome but no call was forthcoming! Finally, to all future customers when parting with any money ask yourself this "what happens if I need a call back or a refund for anything?!"