Final straw was an electric shock from a double socket hanging off a wire in a cupboard, socket put below a water pipe. Took almost 24 hours and several telephone calls for a fitter to come out and make safe. No follow up call from Mark Edwards the installation manager. From 1st contact with Betta Living the communication has been atrociouse. Had to chase up why my deposit had not been taken. Surveyor changed our house number fro 16 to 1 and despite many phone calls this was not changed. The kitchen went to number 1 as did the fitters. Told the kitchen would be fitted in 3 days by two fitters, 1 person Steve started on Tuesday, by Friday still no sink and laundry fitting not even started. Piece of trim came off, spare sent to number one and even after yet another complaint the fitter was sent to number one. We then had a water leak, we could not turn the stop cock off as hole in the larder cupboard was too small. Result over £300 water damage to ceilings, in desperation went to the showroom to complain, we were told a manager would contact us, it never happened. Tap loose on sink unit, we reported this to so called customer services in October we were told someone would arrange a service call, we eventually gave up and got a plumber in. In no way would I recommend this company. They are totally disinterested when you have any problems.