Initially I was very impressed with Betta Living; however I now regret ever entering into a contract with them for a new kitchen, 30 days into the fit and we still haven’t got a finished kitchen, in fact haven’t even got a useable kitchen. A sales man arrived at the agreed time and made a nice design for us incorporating all the things that we wanted in the kitchen. Then a few days later the surveyor came to measure / check the design and everything appeared to be in order. However unknown to us, the surveyor made several big mistakes that only came to light after the kitchen was starting to be installed on 15th February 2016. The first mistake was that the ceramic one & half bowl sink we ordered came the wrong way round to the plans. We informed Betta Living and were told the correct replacement would be sent out by the end of the week. However when the replacement arrived it was not a ceramic sink like the one we had requested. We then phoned again, only to be told that the original sink only came one sided (the wrong way for us); therefore the only option was to have a single bowl ceramic sink. We rejected this idea and after multiple phone calls on our part, we eventually got an acceptable sink. However in the meantime the granite worktop template had been made without the sink in place, although I believe Betta Living has informed them about the dimensions (I just hope the sink aperture is in the right place). The second major error by the surveyor was that he hadn’t allowed clearance for the glass lift up lid on the gas cooker; therefore the lid hit the wall units. Luckily the kitchen fitter was able to reduce the width of a unit around the boiler to allow the design to work. However this required a new smaller width door to be ordered. This did arrive last week and was dumped outside in the rain as we were not informed of its shipment and therefore not around for the delivery. However it didn’t really matter that it got wet because they sent the wrong size anyway (600 x 900mm and NOT 500 x 600mm as requested). It is now 30 days since the kitchen was started to be installed and we still haven’t got our granite worktop, it’s also 30 days with no kitchen sink plumbed in, and also 30 days with no water supply in the kitchen. As you can imagine this is not fun, especially trying to run a household with 3 kids. Trying to get any answers out of Andrea Dennison (our installation Manager) is like trying to push an elephant up the stairs. I’ve asked what sort of compensation they are prepared to offer us, but they must have a problem with their phone line every time I ask, as they never answer this question…… The only saving grace in this mess is Joe the kitchen fitter – one amazing guy, he deserves a knighthood. I can only hope that the granite arrives soon and fits correctly over the sink, and then the kitchen can be finished off !!!!