B60815 I would award no stars if possible. I had a cloakroom and bathroom installed last July. Still outstanding snagging problems and, following a major leak which damaged the adjacent bedroom, I'm left with a hole in the wall (the bath pump is installed in the wrong place and this was the only way to access it), a damaged carpet, damaged walls and skirting boards and the constant promise of a return fitter to repair. Offer is an inspection hatch in my bedroom wall! The last promise was today (21st) and so far at 10.15 no show. No responses from MD, apparently you can't telephone him as he doesn't work at the office! I've left many reviews, all with the promise to rectify and nothing happens. Currently forwarded the case to the Furniture Ombudsman.