On the 27 Nov 15 my wife and I arranged a design visit for a fitted wardrobe in our bedroom. After an unavoidable delay we had the visit and agreed on a design. Betta Living took our deposit and arranged for the surveyor to come and visit a few weeks later. On arrival the surveyor informed us that the plans were rubbish and would not fit the room, couldn't support there own weight let alone clothes and that even if he could build it then you wouldn't be able to open the doors. So back to the drawing board we went. It then took until the 20 Feb 16 to get a second design visit after several reminders from us, where the designer and surveyor argued repeatedly about the base design. Ultimately we were forced down a simpler format as the carcasses that make the wardrobes are set sizes and Betta living don't do 100% bespoke fits (despite the original design we had agreed on being that). This was disappointing but acceptable. Due to the delays already incurred we were promised a quick turn around and would have the new designs by 27/28 Feb. On the 17 Mar after 8 phone calls and several emails to the customer services and the team that rearranged the 2nd design visit we had still not heard anything. So a final attempt was made to contact them. The company haven't even bothered to send an automated holding email saying they are dealing with it. My wife did receive a phone call from the original designer, as an after thought on 22 Mar, asking if we had seen the plans because he was expecting to have to re-cost them. It was only when my wife said we hadn't heard anything from the company in nearly a month did he say that the surveyor had quit the week after our visit. It would seem that Betta living through accident have only just noticed that any accounts this man may have been working on might need completing. To date Betta Living have taken our money and messed us about repeatedly. It would seem that they have little to no interest honouring the contract that was made between us or even having the basic common curtsey to acknowledge our emails or calls. I would not advise anyone to use this company, sadly they have my money and I am now stuck with them until I can get it back.