We experienced problems whereby the fitter highlighted the design could not be physically implemented and a compromise had to be made. No samples of the granite were available at the time of the design or, as promised, during the granite survey process. We decided to go to a third party for granite due to the limited choice. We were offered a refund against the price of the granite provisionally agreed during the sales process. We have subsequently experienced problems with the doors which was reported on 26th January 2016. The company have advised the problems are due to a known manufacturing defect. The company offered to replace all of the doors and the majority of them were delivered mid February which are currently being stored in our garage. However we are experencing delays in a fitter being made available to install the new doors. The 21st March was the first target date followed by an agreed date of 4th April , but the fitter did not turn up. The latest date being offered is the 15th April, fingers crossed. So very satisfactory that the doors were replaced but many calls to the installation team and hassle to get them fitted. Also unclear why the company was not aware which of their customers had received the doors subject to the manufacturing defects. In general not a great experience for a kitchen costing the best part of £20k. Disappointed and fed up Yateley, Hampshire.