From personal experience I wouldn’t recommend buying a kitchen from Betta Living in any way, shape or form and I would certainly never use them again for anything. I’ve had nothing but problems from day one with both the kitchen I’ve purchased from them and the people that have dealt with this issue. I’m thoroughly disappointed and frustrated by the service I received and I would hate for anyone else to undergo the same experience that I’ve had with this company. In short I’ve had an issue with a kitchen I bought from them, in that the laminate on each of the cupboard doors has developed large cracks across the whole of the cupboard doors and then the laminate falls way from the cupboards, leaving unsightly carcasses in full view. These aren’t small, hard to see cracks, they’re right across the front / diagonal and length of the doors. However since the cracks have appeared I have been continually trying to get in touch with one of their installation managers – Stephen Healy, (Senior Kitchens Installation Manager) since November 2015. However he’s either not in the office or on other calls, every time I call and despite requesting a call back I’ve never received one from him or anybody else from Betta Living. In fact in the very early stages of my complaint – on the one and only time I’ve managed to communicate with Stephen Healy, via email (30th November 2015), he confirmed that there was in fact a fault and agreed that these would need to be replaced due to this fault at manufacture. This was the last time I heard from Stephen (or anyone from Betta Living for that matter) . In fact the last call I made to Betta Living in March (15th), I was advised by Customer Services that my Installation Manager has now changed and I need to transfer my queries to Mark Edwards, who I’ve also since tried to get in touch with and requested to call me back, however I still have had no contact from him or anyone at Betta Living. This has been going on since November 2015. I’ve also had the fault verbally confirmed by a member of their Customer Services department – Naila Ali (24th Feb 2016), she explained that there was indeed a faulty batch of products, all of which have the same problem that we have suffered with our kitchen, and that they have had many complaints with this issue, where they have had to be replaced. However despite being told by customer services that ‘it was a bad batch of doors at that time’, and that ‘the glue that was used on these doors was bad’ and several other customers had also complained of the same issue, I still haven’t had a resolution or even a conversation with anyone at Betta Living about the matter. (I sincerely hope the other customers that were affected by this fault have had more luck than I have in getting a response or a resolution). Betta Living clearly do not value my custom and I feel that whenever I speak to their Customer Services department (that’s as far as I can get as nobody else is ever in the office or available), I feel like I’m being fobbed off and dismissed. I have been left with a kitchen that is completely unsightly and frankly an embarrassment whenever I have visitors come around. I think I’m finally coming to the realisation that no one at Betta Living is interested in trying to help me resolve the fault with my kitchen and that I’m therefore going to have to get my kitchen replaced. However I would hate for anybody else to also purchase a kitchen from Betta Living without hearing of my experience with this company. After all a new kitchen is a significant investment and one that isn’t made lightly, so next time I purchase a kitchen I will make sure that I invest in a company that has my interests at heart and I genuinely wish that I’d had this information before I purchased my kitchen from Betta Living.